Shipping Policy

1. Scope of Delivery Policy

This delivery policy applies to all physical goods purchased through this website. Delivery services, shipping fees, and estimated delivery times may vary depending on the destination country/region, stock availability, and carrier arrangements.

2. Delivery Countries/Regions

We currently ship to the following countries/regions:

  • United States

  • Canada

  • Australia

  • Europe (select countries/regions)

Specific delivery countries/regions and available shipping methods will be displayed on the checkout page.
Some remote areas, islands, or special postal code regions may not be eligible for delivery or may incur additional shipping fees.

3. Carriers

We may use carriers such as:

  • USPS

  • DHL

  • FedEx

  • UPS

The actual carrier will be specified in the shipping notification email/order details.

4. Order Processing Time

Orders are typically processed and shipped within 1-2 business days (excluding weekends and holidays).

  • Processing Time includes order confirmation, picking, packing, system entry, and handover to the carrier.

  • During peak seasons or promotions, processing time may be slightly delayed. If there are significant delays, we will notify you via the order page or email.

5. Shipping Fees and Free Shipping

Shipping fees are automatically calculated at checkout based on the destination, package weight/volume, and selected shipping method.
Free Shipping Thresholds:

  • Free shipping on orders over $160 (within the United States)

  • Free shipping on orders over $260 (Canada, Australia, and Europe)

Eligibility for free shipping and thresholds are subject to the checkout page and may vary by region or promotion.

6. Estimated Delivery Times (Reference)

Delivery time depends on the selected shipping method and destination. Below are typical reference times (business days, after shipment, excluding weekends and holidays):

  • United States: 3–7 business days

  • Canada: 5–10 business days

  • Australia and Europe (selected countries/regions): 7–15 business days

Please note that shipping times are estimates and may be affected by factors like weather, customs clearance, carrier delays, or other uncontrollable circumstances.

7. Customs Duties and Taxes (If Applicable)

Some orders may require customs duties and import taxes, depending on the local regulations of the delivery address.
If taxes are not included at checkout, the recipient is usually responsible for these charges, which will be collected by the carrier or customs before or during delivery.

8. Order Tracking

Once your order is shipped, we will provide tracking information via email.
You can also check the latest status by entering the order number on the Order Tracking page.
Tracking information may take up to 24 hours to display the latest update.

9. Damaged or Lost Shipments

If your order is damaged during shipping:

  • Please contact us within 3 days of receipt and provide clear photos of the packaging and the items.

  • We will verify the issue and offer a solution, such as a replacement, reshipment, or refund (subject to applicable conditions).

If the package is suspected to be lost or has not been updated for a long period:

  • We will assist in investigating the matter with the carrier and provide a solution based on the results.

10. Address Accuracy and Exception Handling

Please ensure that the delivery address is accurate and complete.

  • If delivery fails, is returned, or requires address correction due to incorrect information, additional fees or delays may apply.

  • In case of delayed updates, wrong delivery, damages, or other issues, please contact us immediately with your order number and tracking number, and we will assist with investigating the matter with the carrier.

11. Contact Us

  • Customer Service Email: info@aunovelle.com

  • Customer Service Phone: +1(385) 210-6344

  • Customer Support: We offer services year-round, Your inquiry will typically be answered within 24 hours.
    For additional help, please visit the Contact Us page.