Privacy Policy

Effective Date

This Privacy Policy is effective as of March 6, 2026. We may update this policy from time to time. Updates will be posted on this page.

1. Overview

This Privacy Policy explains how we collect, use, share, and protect the personal information you provide or generate while using this website. By using this website, you agree to this Privacy Policy.

2. Information We Collect

  • Account and Order Information: Name, email, shipping address, order details, after-sales communication records.

  • Payment Information: Payment status, transaction identifiers (we do not store full card numbers).

  • Device and Usage Information: IP address, browser type, pages visited, visit time, device identifiers.

  • Cookies and Similar Technologies: Used for login, shopping cart, preferences, statistical analysis, and security.

3. How We Use Your Information

  • Order processing, shipping, and after-sales service.

  • Customer support and communication (including order changes, cancellations, return and exchange processing).

  • Prevent fraud, enhance security, ensure compliance.

  • Operational analysis and user experience improvements.

  • Send marketing communications (if you have subscribed or not opted out; you can unsubscribe at any time).

4. Cookies and Third-Party Analytics

We may use third-party analytics tools (e.g., traffic analysis and conversion tracking tools) to understand website usage and improve the experience.
You can manage or disable cookies through your browser settings. Disabling cookies may affect the functionality of certain features (e.g., login/shopping cart).
If you do not wish to receive personalized ads/targeted content, you can opt out in your browser or related platform settings.

5. Information Sharing

We do not sell your personal information. We may share information within the following necessary scope:

  • Fulfillment and Shipping: Sharing necessary shipping information with carriers/logistics providers such as USPS, DHL, FedEx, UPS.

  • Payment Processing: Sharing necessary transaction information with payment providers to complete payments and fraud prevention.

  • Technical Services: Website hosting, data analysis, customer service providers (only as necessary for providing services).

  • Compliance and Legal: Disclosures required by law or regulations.

  • Protecting Rights: Necessary disclosures to prevent fraud, abuse, and protect our legal rights and those of our users.

6. Legal Basis for Data Processing (If Applicable)

  • Contract Performance: Processing data to fulfill orders, shipping, and after-sales services.

  • Legitimate Interests: Used for fraud prevention, security, service improvements, etc.

  • Consent: When you subscribe to marketing communications or accept certain cookies.

7. Your Rights

Under applicable laws, you may have the following rights: access, correction, deletion, restriction of processing, objection to processing, and data portability.
To exercise these rights, please contact info@aunovelle.com. We will process your request within a reasonable time.

8. Data Retention

We will retain your data only for as long as necessary to fulfill the purposes described in this policy or as required by law, including for tax, accounting, and dispute resolution purposes.

9. Data Security

We take reasonable technical and organizational measures to protect your data, but internet transmission and electronic storage cannot be guaranteed to be 100% secure. Please protect your account information and avoid saving login information on public devices.

10. Children’s Privacy

This website is not intended for children under the age of 13, and we do not knowingly collect personal information from children. If we discover that we have unintentionally collected such information, we will take steps to delete it.

11. Contact Us

  • Company Name: Aunovelle

  • Phone: +1(385) 210-6344

  • Email: info@aunovelle.com

  • Address: 2908 S Tundra Ln Apt 204, West Valley City, UT 84119

  • Customer Support: We offer services year-round, Your inquiry will typically be answered within 24 hours.