Frequently Asked Questions (FAQ)

We offer women’s clothing, with common categories including coats/jackets, dresses, and women’s sweaters and cardigans (subject to current availability).
Product pages display key information such as size/measurement details, fabric, care instructions, and shipping information to help you set expectations before placing your order.

How to Place an Order:
Select items to add to your cart → Proceed to checkout → Enter shipping information → Complete payment.
Accepted payment methods are displayed on the checkout page (e.g., credit cards, e-wallets, etc.).
Payment Failure Handling:
Check your billing information, verify your available balance and credit limit, and try other payment methods. If the issue persists, you may contact your card issuer or our customer service for assistance.

Shipping Areas: United States, Canada, Australia, and Europe (select countries/regions) (as displayed on the checkout page).
Processing Time: 1-2 business days (excluding weekends and holidays).
Main Carriers: USPS, DHL, FedEx, UPS (actual carriers will be specified in the shipping notification).
Estimated Delivery Times:
- United States: 3-7 business days (after shipment)
- Canada: 5-10 business days (after shipment)
- Australia and Europe: 7-15 business days (after shipment, specific details will be confirmed at checkout and with the carrier).
Tracking information will be sent after shipment; updates may take up to 24 hours.
Customs Duties/Import Taxes: If not included at checkout, these are typically the responsibility of the recipient.

Return/Exchange Period: Requests must be made within 30 days of receiving the product.
Return Label Fee (if using our provided label): $10 (as per policy).
Exchange Reshipping Fee: $8 (as per policy, subject to stock availability).
Refund Processing Time: Refunds are initiated within 1-3 business days after approval; the funds are typically received within 5-10 business days.
Final Sale/Clearance Items (if marked): Usually not eligible for returns or exchanges.

Before Shipping: You may request to cancel or modify your order, depending on whether the order has been processed.
After Shipping: Once the order has shipped, it cannot be canceled. You can follow the return/exchange policy to request a return after receiving the product.

Customer Service Email: info@aunovelle.com
Customer Service Phone: +1(385) 210-6344
Customer Support: We offer services year-round, Your inquiry will typically be answered within 24 hours.