Return & Exchange Policy

1. Scope of Return and Exchange Policy

This return and exchange policy applies to all physical goods purchased and successfully delivered through this website. To ensure the items are resellable and maintain hygiene and quality, please confirm the condition of the item before initiating a return.

2. Return and Exchange Period

Please initiate the return/exchange request within 30 days of receiving the item. Requests made after this period may not be accepted.

3. Return Conditions (must meet all conditions)

  • Item has not been used, worn, or washed.

  • No visible wear, stains, damage, or odors (e.g., perfume or smoke).

  • Original tags (if applicable) are intact, and the item is in its original packaging.

  • If the order includes gifts or accessories (if applicable), please return them as well.

4. Non-returnable Items (examples)

  • Items showing obvious signs of wear, stains (e.g., makeup, food, pet hair), or odors.

  • Damages due to modification, misuse, or improper packaging.

  • Returns made after the return period has passed.

  • Items marked as “Final Sale” or “Clearance” (if applicable).

5. How to Initiate a Return/Exchange

  • Option 1: Log in to your account to initiate a return.

  • Option 2: Send an email to info@aunovelle.com (please provide your order number, reason for return/exchange, and any necessary photos).
    Once approved, we will provide you with the RMA (Return Merchandise Authorization) information and return instructions. Returns without authorization may be refused.

6. Return Address

Please email info@modearo.com with the following information:

  • Your order number

  • The reason for return or exchange

  • Any necessary photos (if applicable)

Once your request has been reviewed and approved, we will provide:

  • Return instructions

  • Any important details related to the return or exchange process

After receiving approval, please:

  1. Return the item according to the provided instructions

  2. Retain the return receipt or tracking information for reference

7. Return Labels and Fees

You may choose to use the return label we provide (if applicable) or return the item on your own (if applicable).

  • Using our provided return label: A fee of $10 will be deducted from your refund amount as a label/handling fee (or you will be asked to pay the fee, as per our communication).

  • Returning on your own: Shipping costs are usually the responsibility of the customer. We recommend using a tracked service and keeping the return receipt.
    Unless the return is due to a quality issue, wrong item, or shipping damage (which are our responsibility), the return shipping costs are generally the responsibility of the customer.

8. Exchange Rules

Exchanges for a different size of the same product are allowed (subject to stock availability).

  • For exchanges, we charge a re-shipping fee of $8 (subject to actual communication).

  • We will only cover the shipping cost for exchanges related to quality or shipping damage (as verified).
    Exchanges will typically be processed after the returned item has been inspected and confirmed to meet the conditions.

9. Refund Method and Timing

Refunds will be processed to the original payment method. We do not support refunding to a different account.

  • We will initiate the refund process within 1-3 business days after receiving and inspecting the returned item.

  • Banks/payment platforms typically process refunds within 5-10 business days (subject to the processing time of the payment provider).
    Return shipping and inspection may affect the total processing time, but it generally does not exceed 30 days.

10. Defective/Damaged Item Handling

If you receive a defective or damaged item, please contact us within 3 days of receipt and provide your order number along with clear photos or videos.
After verification, we will provide a replacement, reshipment, or refund based on the applicable solution.

11. Disputes and Communication

If you have any questions about a product or service, we recommend contacting our customer support team first. We will verify the issue within a reasonable timeframe and provide a feasible solution.

12. Contact Us

  • Customer Service Email: info@aunovelle.com

  • Customer Service Phone: +1(385) 210-6344

  • Customer Support: We offer services year-round, Your inquiry will typically be answered within 24 hours.