Terms of Service

Effective Date

These terms and conditions are effective from March 6, 2026. By accessing or using this website, you agree to these terms and conditions and related policy pages.

1. Website and Services

This website is operated by Aunovelle, providing consumers with services such as product display, online ordering, payment, delivery, and after-sales support.

2. Eligibility and Account

You must have the legal capacity to enter into contracts in your jurisdiction. You are responsible for providing accurate, up-to-date account and order information, and updating it when necessary.

3. Product Information and Display

We make every effort to ensure that the images, colors, sizes, materials, and descriptions on product pages are accurate. Due to differences in device displays, lighting during photography, and other factors, actual colors or details may vary.
If we find any obvious errors or omissions in the product information, we reserve the right to correct the page information within a reasonable range.

4. Price, Stock, and Promotions

Prices, stock, and promotional offers may change at any time. Orders that have been placed and paid for will not be affected by subsequent price changes.
In the case of obvious pricing or stock system errors, we may contact you to confirm and cancel or correct the order, and issue a refund to the original payment method if applicable.

5. Orders and Payment

Submitting an order constitutes an offer to purchase from us. We may accept or reject your order for reasons such as stock availability, address verification, payment fraud prevention, or other reasonable causes.
Payments are processed by third-party payment service providers. We do not store your complete credit card information. To ensure transaction security, some orders may require additional risk verification.

6. Shipping

We currently support shipping to the following regions:

  • United States

  • Canada

  • Australia

  • Europe (select countries/regions) (as displayed on the checkout page)

Orders are typically processed and handed over to the carrier within 1-2 business days (excluding weekends and holidays).
We may use carriers such as USPS, DHL, FedEx, UPS, etc. The estimated delivery time is for reference only and may be affected by customs clearance, weather, and peak seasons.
For more details, please refer to our Shipping Policy.

7. Returns, Exchanges, and Refunds

Our return, exchange, and refund policies are governed by our Return and Exchange Policy, which forms part of these terms and conditions.

8. Order Cancellations

Our cancellation policy is governed by our Cancellation Policy, which forms part of these terms and conditions.

9. Intellectual Property

The text, images, logos, page designs, and other content on this website are owned by us or used under license and are protected by applicable intellectual property laws. Without authorization, no content may be copied, modified, distributed, or used for commercial purposes.

10. Prohibited Activities

  • Engaging in illegal activities or violating applicable laws using this website.

  • Infringing on the legal rights of others (including intellectual property rights, privacy rights, etc.).

  • Distributing malicious code, interfering with the website’s operation, or attempting unauthorized access.

  • Engaging in fraud, false transactions, impersonation, or unauthorized marketing activities.

11. Disclaimer

To the fullest extent permitted by law, this website and its services are provided “as is.” We will assist reasonably in cases of delay or interruption caused by force majeure or third-party reasons, but we do not bear liability beyond what is required by law.

12. Limitation of Liability

To the fullest extent permitted by law, we do not accept any liability for indirect, incidental, or punitive damages. If liability is required, the total compensation will be limited to the actual payment amount of the order related to the dispute (within the scope permitted by applicable law).

13. Governing Law and Dispute Resolution

If you have any questions about products or services, please contact our customer support team by email or phone. We will do our best to respond and resolve the issue within a reasonable time.
If a resolution cannot be reached through negotiation, disputes will be handled by the competent courts or authorities according to applicable law.

14. Changes to Terms

We may update these terms from time to time. The updated version will be posted on this page with the effective date marked. Continuing to use this website means you agree to the updated terms.

15. Contact Us

  • Company Name: Aunovelle

  • Phone: +1(385) 210-6344

  • Email: info@aunovelle.com

  • Address: 2908 S Tundra Ln Apt 204, West Valley City, UT 84119